Support

Documentation

SpamPal users Steve Basford, Daniel Friedmann and Stephan Slabihoud have created an excellent FAQ based on the questions that get asked a lot on the SpamPal forums.

The troubleshooter aims to guide you to solutions to many frequently-encountered problems.

And don't forget to look in the SpamPal manual.

Automatic Configuration Tool

SpamPal user Keith Every has written a tool that will automatically set up your email program to use SpamPal. It supports Outlook Express, Outlook 2000 and earlier, and SpamKiller, and is included in recent versions of the SpamPal download. Have a look in the SpamPal group in your Programs menu and see if there's something called "Setup Wizard". If you don't have it, the automatic setup wizard can be obtained here.

Forums

If you are in any difficulty, need help, have any suggestions, have found a bug or just want to hang out with other SpamPal users, then the online discussion forums are an excellent place to start.

Try using the forum search feature to see if your question has already been answered, and if not then ask it.

Mailing List

You can also keep up with all the latest news by joining the SpamPal Announcements Mailing List.

There are also discussion mailing lists for SpamPal users who speak the following languages:

• English
• French
• French (another one)
• German

(All these are hosted on Yahoo Groups, so if you encounter a problem with SpamPal mistaking them for spam then you can select "Yahoo" from the "Ignore list" of "Providers" in the SpamPal "options" window)

Newsgroups

There are three newsgroups available for SpamPal:

• spampal.en.support (English)
• spampal.en.beta (English)
• spampal.de.hilfe (German)

These groups are NOT available at normal newsservers but ONLY at

news://news.uni-x.net

with

login: spampal
password: spampal

The required login is because there are other groups on the newsserver which should not be accessible for others and therefore I had to accept a special login for the SpamPal groups.

Please do not mail me if you can't work out how to access these newsgroups; just use one of the many other support tools instead.

Telephone

There is no telephone support! I'm sorry but this is a free product and I offered telephone support to a user-base of over 70,000 I'd never get any work done.